Rather than tell you about how satisfied our clients are, we’d rather you hear it straight from them. Through a third party review service, we have received thousands of reviews, and 96% of them are positive! Customer service is the cornerstone of our business and we take all feedback to heart. Our goal is to continually improve client experiences. Here are reviews from various Townsquare partners:
I would like to commend you for an outstanding job you have done for us so far. I know it's not an easy task, especially since you get bombarded over and over with: Kayla, can you add this - Kayla, can you add that - Kayla, can you change those, or move this to there, and so on.....The Pay Pal section at the bottom of the Events page looks great, so let's hope our members will find a way to use it, but I guess many people nowadays do. Thanks again for a job well done.
Your professional customer service to help me with my site and to know that you're available to help solve any issues I might have is GREATLY appreciated :). I will be sure and contact you if I have any problems. Kudos to you for doing such a great job !! Keep up the great work !!
PS- As a business owner or anyone for that matter it is very nice to receive a phone call / voice-mail calling to assure / assist customers with any issues that they might have.
You are as enthusiastic about my business as I am! When you told me how fast you could get my site ready to launch, my immediate thought was, "she's going to wish she hadn't over-promised, because there is NO way that can happen." But it did! And it looks great! Another big thing for me which I've told everyone I've dealt with is no one has made me feel like the IT idiot I know I am. You all seem to get that what I want to do is what I do, not technology. Thanks for all your hard work!
Kristen has been a joy to work with! She was able to take our wishes and goals of a new website and bring it to life in a matter of days! She has never flinched when we asked for the slightest change. Her guidance in maneuvering the site, as well as, the back end of the site so we can make changes and load photos and information ourselves, was very clear and easy to understand. Kristen has helped us to develop a much needed asset to promote our camp - the visual of all we do!
We run a very busy computer retail store, we do what we do and we do not do websites. We just didn’t have time to manage our social media. Townsquare has done a great job. More and more people are doing internet searches and we simply were not listed on the searches. We have seen sales increase by nearly 50% since going with Townsquare. Last month we grossed nearly 175k. That was a lot for our little business. Elk City has a population of about 25,000. I like the fact that we are not under a contract with them.
If I didn’t see results, I wouldn’t stay with them each month.
Just wanted to drop you a note to tell you how much I appreciate all you and your team have done for us in getting the website designed (and re-designed) and working on our issues. People always tell us when we mess things up…we don’t often hear when we’ve done a good job…and you have done a really good job. Can’t wait to see how all the “cosmetic” touches to come enhance an already very pretty site!
Katlin is awesome! She is creative, organized, and very willing to learn something new. She has an excellent understanding of social media, and she keeps up on the latest trends and newest changes. She gives great advice, but in a very nice way, and she's very willing to listen to the viewpoints of others. You are very fortunate to have Katlin on your team - as are we!!!!!
You just keep rockin' it for us! Creating pages when needed, fixing little things so we remain professional looking, and being available to talk when we need to work through new creations. Thank you, thank you, thank you.
The Boot Grill loves TownSquare Media Interactive! Their customer service is excellent! In addition to their very user friendly web formatting, whenever we have a question, our account representative is always right there to help. They are efficient, friendly and incredibly easy to work with. In addition to being readily available, our account rep also regularly calls to check in. I highly recommend TownSquare Media to any company with website or social media needs.