Have you ever called a customer service number to be transferred to three different representatives? Did you have to restate your complaint three times? Did you ever run into a language barrier?
We have, too.
That's not how Townsquare Interactive does business. Our customer service includes:
Once we start building your website or launch your social or SEO campaign, you'll deal with just one specialist. We won't transfer you to anyone else, we're based right here in the U.S., and we'll always be here to answer your questions and improve your online presence. This is a true partnership! We want to know what makes your business tick, and we'll do our part to keep it ticking!
You'll hear from us every month! No longer will you have to search for a phone number to call when something has gone wrong. We follow a communication plan that means you'll hear from us every month whether you have changes to your site or campaign or not. But we like it that way - we want to know how your business is doing and if there is anything we can do to help.
Along with our monthly communication, you'll get reporting, analysis and consultation. This is how you know that our services are working! Our expert online marketing specialists will go over the numbers with you and come up with strategic plans to continually improve your website's performance, increase the keywords you are ranking for or grow engagement with your social campaign.