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A recent survey from The Alternative Board showed that almost 40% of business owners feel that poor time management is their biggest challenge. This data should come as no surprise. Many business owners take on too many responsibilities, from marketing and finance to customer services and operations.
CallHippo is a great option for small business owners who want to increase their efficiency and productivity while providing their clients with excellent customer experience.
Let’s take a look at the eight biggest benefits of CallHippo for small business owners.
What is CallHippo?
CallHippo is a virtual phone system built to simplify business communication. It lets small business owners take and receive calls via Voice Over Internet Protocol (VOIP), making it a great choice for businesses that want to stay in close contact with customers without relying on traditional phone lines.
Click here to learn more about CallHippo’s full range of features
Benefits of CallHippo for small business owners
Here are the top eight reasons why small business owners use CallHippo for their operations.
#1. A phone system on the go
CallHippo is a cloud-based phone system. That means business owners can communicate from anywhere, using any device. CallHippo is a real game-changer for mobile service providers because you can get all the benefits of a call center while you’re on the road serving your clients.
CallHippo offers a handy call routing option that ensures customer enquiries get to the right person. Additionally, thanks to call monitoring and recording, you can make certain that all your operatives represent your business correctly. Finally, any disputes or confusion are easy to resolve because you have a full record of your communication.
#2. Professionalism
Many small businesses run their operations from just a cell phone. However, if you’re on a call or in an area with poor cell coverage, it’s easy to miss customer enquires. CallHippo offers features like custom greetings and hold music, which can do a lot to boost your brand image, while also keeping potential clients on the line or securing their details in anticipation of a call back.
Some of the other features that boost your businesses legitimacy include a customizable caller ID that displays your business name during outgoing calls. Overall, CallHippo provides the sort of slick, professional communication that your clients deserve.
#3. CRM integration
CallHippo integrates well with several customer relationship management (CRM) tools. The benefits here are endless, including making direct calls from your CRM with one click and logging both incoming and outgoing calls, meaning you’ve got a record of all your interactions.
What’s more, CallHippo synchronizes details with your CRM, meaning you’ve always got up-to-the-minute information at your fingertips.
However, its workflow automation features are perhaps most interesting for time-pressed small business owners. For example, if you miss a call in CallHippo, it can trigger an event, such as scheduling a callback, meaning you don’t miss out on any business opportunities.
See how CallHippo can transform your business
#4. Reduced costs
VOIP systems are far more cost-efficient than traditional phone systems because they don’t require a large upfront investment in call infrastructure. Additionally, they help businesses save money on local and international calls, and even support remote working.
CallHippo plans are reasonable when compared to other VOIP providers. While it’s not the cheapest VOIP out there, users get a lot of bang for their buck thanks to the tools endless list of features.
CallHippo pricing is included below:
- Starter: $18
- Professional: $30
- Ultimate: $42
Extra options, like CRM integration, WhatsApp APIs, or AutoReply, come as extra modules, meaning you can bend and shape CallHippo around your requirements. Additionally, it’s highly scalable, so it can grow alongside your business.
#5. No-risk free plan
CallHippo also comes with a free plan. While the Basic Plan is more limited than the options we outlined above, it comes with features that will suit new and small businesses. For example, it offers smart calling routing, call forwarding, SMS and voicemail capabilities, and Microsoft Teams integrations.
Trying out the service for free helps small business owners evaluate how they can benefit from a VOIP before choosing which of the CallHippo plans works for them. However, it’s important to note that you’ll still need to pay for outgoing domestic calls if you sign up for the free plan.
Sign up for CallHippo’s Basic plan today
#6. AI-powered assistants
You can also augment the CallHippo virtual phone system with an AI assistant. This feature is excellent for a range of small businesses, from busy tradespeople to lawyers and restaurants.
CallHippo’s Gen AI-powered voice virtual assistants are one of the most impactful features for small businesses. While you’re working on the road or solving problems for your clients, your AI assistant can answer routine inquiries or respond to various customer requests. Best of all, these assistants work 24/7, meaning your business can take appointments or generate leads around the clock.
CallHippo’s Generative AI supports different languages, opening up your business to a wider range of non-English speaking clients in your area.
#7. Multichannel assistance
While the CallHippo virtual phone system is its core feature, it also supports different communication channels, like WhatsApp and SMS.
Personalization is an important concept in modern marketing. Customers have communication preferences, and CallHippo is flexible enough to support many of the different ways that clients want to stay in touch.
#8. Call transcription
CallHippo also offers call and voicemail transcription. This feature is very useful for small business owners who are on the go for a number of reasons.
For starters, who hasn’t hung up the phone only to realize they’ve forgotten an essential piece of information? CallHippo eliminates that common problem by giving you access to the details you need.
Secondly, call and voice transcriptions are a solid option for generating leads and new business. When clients make inquiries, you can transcribe this communication into text and trigger specific automation, such as populating your CRM with relevant details or your scheduling calendar.
Final thoughts
CallHippo is a robust and feature-packed virtual phone system and call center solution. While many of its capabilities are more suited for enterprise-level call centers, the tool offers enough flexibility for small business owners to make communications more effective and efficient.
If you need a user-friendly, cost-effective, and scalable phone system to take your client communication to the next level, CallHippo comes with a dazzling array of features and benefits that can help you grow your business, land more clients, and provide a great customer experience.
Start for free with CallHippo today